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Message from President

Shohei Mabuchi

Techno-hospitality solutions for the world
Looking ahead to another 50 years of progress with our customers

At ALMEX, we offer a comprehensive solution with products and services using advanced technologies to help our customers improve their effciency. We supply automatic payment units, reception/front desk management systems, and other systems for various applications including hospitals, hotels, restaurants, and golf courses. By offering these solutions, we have established leading market shares in many business domains.

Our primary objective is to improve the effciency of our customers' operations. Beyond our customers, we are also dedicated to delivering a high level of convenience for end users.

Through the course of our business, we have accumulated the know-how to combine our existing technologies to accommodate customers' needs. This is know-how clearly sets us apart from other companies that merely supply general-purpose products manufactured in large volumes. ALMEX is committed to supplying the most suitable products and services for each customer along with solutions that guarantee true satisfaction. We take great pride in this commitment to excellence. Many strengths underpin our ability to remain successful for 50 years since our establishment in 1966. One of them is our product development capability that accurately transforms customers' wishes into actual products. Another is the ability to supply customized equipment with outstanding quality. We also regard our accomplishments as proof of our reputation among customers for working closely with them to create solutions they require.

However, we are never content with our achievements and we continue to take on new challenges.

The keyword for the next age is "Techno-hospitality (Technology × Hospitality)".

This is a term coined by ALMEX which expresses our philosophy "to constantly bring innovations through utilization of leading-edge technologies and to continue providing hospitality to our customers as well as to the end users who are the direct users of our products and services". In order to realize the philosophy, we established four core strategies.The first strategy is to build a strong foundation in Japan, which is our primary market. In other words, we will strive to become a one-and-only leading company unmatched by any others in terms of follow-up service quality as well as the appeal and uniqueness of products by capitalizing on the trust and credibility we have developed with our customers. The second strategy is inbound tourism strategies. We have a wide range of solutions for inbound tourism including: multi-lingualization of the existing products and services; operation of a portal site "Loveinn Japan" which introduces fascinating facts and a wide array of services of boutique hotels to tourists coming to Japan; and introduction of a low-cost operation system and a cloud-based IoT/IoE solution "E-Stay system" for vacation rental providers which have been gaining attention as a new business model. The third strategy is overseas business development strategies. Establishing a local subsidiary in Kuala Lumpur, Malaysia in November, 2014, we have been putting effort into market development targeting the rapidly growing Southeast Asia region. Finally, the fourth strategy is to navigate through the rough waves of the Darwinian sea in the age of so-called "big bang disruption"; in other words, to study innovated leading technologies and utilize them for product development.

New technologies such as IoT/IoE, M2M, big data, AI, and FinTech are being developed every day with head-spinning speed. At ALMEX, Destructive Innovation Division was established in September, 2016 to function as a specialized team.

The Division will identify the changes in technological innovations, adopt itself to these changes, and offer next-generation solution systems crossing boundaries of all business domains.

The future in which companies can communicate with users using AI-equipped automatic payment units or guide their customers using not only text but also images and videos is just around the corner. We will accelerate our approach to these new technologies for further improvement of convenience for users and pursue the fusion of technology and hospitality at an exceptional level.

Spreading techno-hospitality to the world-to make this vision a reality, we are determined to put forth our best effort and further invest in the improvement of our products and services. We look forward to continuing to provide our customers with high value-added solutions in the future.

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